Shipping policy

Shipping Policy

Last updated: 31 October 2026

NorthTern products are printed to order and shipped directly from our production partners.

For questions about delivery, contact hello@northtern.com with your order number.

Shipping destinations

We deliver to the destinations available at checkout. Availability may vary by product and delivery address.

If your country is not available, or no shipping option appears, please contact us before ordering.

Production and delivery times

Your order requires production before it can be dispatched.

Estimated delivery times vary depending on the product, production location and destination. Please check the delivery information shown on the product page and at checkout before completing your purchase.

Where a timeframe is described as shipping or transit time, production time is additional. Where it is described as total delivery time, it includes production.

Business days exclude weekends and public holidays. Delivery estimates are not guaranteed arrival dates unless expressly stated.

If a delivery period longer than 30 calendar days applies, we will make this clear before purchase.

Shipping costs

Shipping charges are calculated and displayed at checkout before you pay.

Costs depend on the products ordered, quantities and destination. Orders containing products from different production partners may incur separate shipping charges.

Any free-shipping offer applies only under the conditions stated with that offer.

Production locations and separate deliveries

We work with Printify and its production partners. Products may be manufactured and dispatched from different countries and are not necessarily shipped from Iceland.

Items purchased together may arrive in separate parcels and on different dates. Separate tracking details will be provided where available.

Tracking

Where tracking is available, we will send tracking information to the email address provided with your order once it has been dispatched.

Tracking updates may take time to appear after a shipping label has been created.

Delivery addresses

Please check your delivery address carefully before placing your order.

If you notice a mistake, contact us immediately. Once an order enters production or is dispatched, we may be unable to change its destination.

If an order is returned or requires reshipment because of an incorrect or incomplete address supplied by you, additional delivery charges may apply. We will explain any charges before arranging reshipment.

This does not affect your statutory rights.

Customs, import taxes and handling charges

International orders may be subject to import duties, import taxes or carrier handling charges.

Taxes collected at checkout are shown in your order summary. Unless checkout expressly states that import duties and charges are included, additional amounts may be payable to the customs authority or carrier.

These charges and any customs processing times are determined by the destination country and carrier. Contact us before ordering if you need clarification.

Delayed or missing orders

If your order has not arrived within the delivery timeframe provided, email hello@northtern.com with your order number.

We will investigate with our production partner or carrier and arrange an appropriate resolution.

If tracking says “delivered” but you cannot locate the parcel, check with other members of your household and any designated safe place, then contact us promptly.

We remain responsible for delivery as required by applicable consumer law. You will not be required to resolve a lost-parcel claim with our production partner yourself.

Damaged or incorrect deliveries

If your order arrives damaged or contains an incorrect item, contact us promptly with your order number and photographs of the item and packaging, where possible.

Please retain the packaging while we investigate. See our Returns, Refunds and Cancellations Policy for further information.