Terms of service

Terms & Conditions

Last updated: 31 October 2026

These Terms apply to purchases made through northtern.com. Please read them together with our Returns, Refunds and Cancellations Policy, Shipping Policy and Privacy Policy.

1. About NorthTern

NorthTern sells clothing and accessories featuring our selected designs.

ICELAND
Email: hello@northtern.com
Website: https://northtern.com

2. Our products

Our products are printed to order through production partners, including Printify and its network of suppliers.

Product descriptions, materials, measurements and available options are shown on the relevant product pages.

Images illustrate the products. Colours may vary slightly between screens and printed items, and minor production variations can occur. This does not affect your right to receive goods that match their description and are of satisfactory quality.

Please check the size guide, selected options and delivery details before ordering.

3. Orders

You are responsible for providing accurate contact, billing and delivery information and selecting the intended product options.

Once your order is accepted, we will send an order confirmation to the email address supplied at checkout.

If a product becomes unavailable or an error prevents us from fulfilling your order, we will contact you and refund any payment for items we cannot supply.

If we identify a material pricing or description error, we will explain it and seek your agreement before proceeding with any change. If you do not agree, the affected order will be cancelled and refunded.

4. Prices and payments

Our store’s base currency is US dollars (USD). Where another currency is offered, the currency and amount payable will be displayed at checkout.

Shipping charges and applicable taxes collected by us are shown before you complete your purchase.

Payment is due when you place your order. Payments are processed by third-party payment providers. NorthTern does not directly store your full payment card number or security code.

Your bank or payment provider may apply currency conversion charges or other fees under your agreement with them.

5. Production and delivery

Products are made to order. Production and delivery times vary by product, production location and destination.

Please refer to the product page, checkout and Shipping Policy for the applicable delivery information. Where a timeframe longer than 30 days applies, it will be disclosed before purchase and must form part of the agreed delivery arrangements.

Items in the same order may be produced in different locations and delivered separately.

If your order is significantly delayed, lost or damaged in transit, contact hello@northtern.com. We remain responsible for resolving delivery problems as required by applicable law.

6. International orders

Orders may be shipped from a country different from your country of residence.

Import duties, import taxes or carrier handling charges may apply if they have not already been collected at checkout. Any such charges are determined by the relevant authorities or carrier.

7. Cancellations and changes

We will try to accommodate requests before production begins. Once production has started, we may be unable to stop production or change the selected product or delivery details.

This does not remove any statutory cancellation or return rights that apply after delivery.

8. Returns and refunds

Our Returns, Refunds and Cancellations Policy explains how to request a return, cancellation, replacement or refund.

For standard, non-personalised products, our policy allows you to notify us of a change-of-mind return within 14 days of delivery.

Products made to your individual specifications or clearly personalised may be excluded from change-of-mind returns where permitted by law.

Printing a standard NorthTern design after you order does not, by itself, mean the product is personalised.

9. Faulty, damaged or incorrect products

You are entitled to goods that match their description and meet applicable quality requirements.

If you receive a faulty, damaged or incorrect item, contact us with your order number and details of the problem. Photographs can help us resolve printing or delivery issues promptly.

We will provide an appropriate remedy in accordance with applicable law. Any reporting period requested by our production partners does not reduce your statutory rights.

10. Intellectual property

Purchasing a physical product does not transfer copyright or other intellectual property rights in its artwork, branding, photographs or website content.

You may use the purchased item for its ordinary intended purpose. Reproducing artwork or branding for commercial purposes requires permission from the relevant rights holder.

Any third-party intellectual property remains the property of its respective owner.

11. Website use

You must not use this website for unlawful purposes, submit fraudulent orders, interfere with its security or attempt unauthorised access.

12. Liability

We are responsible for fulfilling our obligations under these Terms and applicable law.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Nothing limits your statutory rights concerning faulty goods, delivery, cancellations or refunds.

13. Privacy

We handle personal information in accordance with our Privacy Policy, including sharing information necessary to process payments, produce products and deliver orders.